Purebred Breeders becomes PuppySpot, and so it begins... - Sales PuppySpot Employee Review

There was a six-week training, if you could call it that. Since becoming Puppyspot though, the training has since completely changed and is way more formal, but was not offered to older employees. The standard that they hold everybody to was the same, even though everyone did not receive the same training. It went from being very easy and loose and about the puppies and about us being different and really vetting the Breeders, to only being about hitting numbers and the recruiters were pretty much grabbing any breeder, breeders that did not know the sex of the puppy, if the puppy had been sold, health issues, did not keep watchful eyes on the puppy which led to unfortunate events, management changing policies every week and being over-the-top with meetings on "why are these policies not being followed", when they were just introduced and are the complete opposite of what they previously were. The whole Foundation was that breeders were not allowed to purchase puppies because the puppies were for pet or for companion. And then that went completely out the door and the puppies were able to be purchased regardless, and then they had screening questions but then the screening questions were a very loose standard and management would proceed to sell the puppy even against the salespersons recommendation based on screening questions. When the situation was brought up to management, it was like one hand was not talking to the other and that everything was supposed to be limited registration. It was just like having different companies within different locations and from what I can tell the Florida location was very happy and wonderful, so I wouldn't doubt it if the Utah location did not stick around. Everything was becoming more strict, and the management filter came off and they were very blunt about if we did not like how things were that we could leave, they no longer appreciated us or valued us and it felt more like they were trying to weed out the old blood and make room for the new blood that was receiving new training, that was hitting numbers within days, that did not have the struggle that the previous class had had. They also did not reward loyalty when everyone is quitting or getting fired, they decided to do investigations and micromanage further as if to discourage someone from being there. And every week, sometimes several times a week there were constant barading meetings about schedule and clocking in on time and how if we didn't want to be there we should just leave. There was just no respect for the employees that decided to stick around through all the hiatuses. It became extremely stressful and you definitely felt dispensable. By the end you were not even following the foundation of training that you had received previously because everything had changed it was not about finding the perfect family for this special puppy so that it has the best life it was just about "okay you want a puppy, are you going to be a good owner, ok." That was contradictory because they had also done some meetings on how to say no using your judgement on turning your customer away, even if it doesn't mean getting the sale and then turning around and saying "you guys aren't putting enough time, you're not putting in enough effort." They wanted us to work when we were not scheduled without offering paid over time. There was also a huge emphasis on having a specific schedule and being there during that scheduled time even if you hit 40 hours outside of your schedule you are still mandatorily expected to work your scheduled hours, there was no flexibility but we were on salary, so it was more like we were treated as if we were hourly employees and so there was no overtime pay it was just "work to hit your numbers because you want to make money right?" and so it was almost like this like passive aggressive attempt instead of taking care of their employees.