Typical Minimum Wage Position - Member Services Team Member Pure Gym Employee Review

3.0
Oct 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Easy work, ability to work from home, colleagues generally laid back and casual, free gym membership for yourself and a friend plus brand discounts

Cons

Total disconnect between management and part time staff, disorganised and poor communication between departments and staff within same department, management and senior members of the team can be patronising and unable to accept they could potentially be wrong, weak incentives and too much pressure to perform with lack of appropriate training

Explore other reviews about Pure Gym

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great culture and management is cool

Cons

none at all, very calm

1.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

The only “good” thing is the small percentage of new equipment and that some gyms are 24 hours.

Cons

Management is unfair, cutting hours and expecting a single worker to handle the entire gym. Incredible staff are undervalued, while third-party cleaners and side services pretend to solve problems they don’t. Members are chaotic, shifts are impossible, and yet leadership refuses to hire properly. Think smarter, not cheaper.

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