Run far away from this company! - Team Leader Q-Centrix Employee Review

Let me first start out by introducing myself. My name is Milton and I am the CEO of the Company. You did not provide your name, but it states you are a current employee. Assuming that to be the case, as I share in all my company-wide communications, and in individual discussions with team members, you should always feel comfortable reaching out to me with your concerns. To reiterate, you can reach me directly at either 312-724-7809 or via e-mail at milton.silvacraig@q-centrix.com. I sincerely encourage you to contact me. With respect to your comments, I’ll attempt to provide a brief response in hopes that you will reach out to me for further discussion. First, I am disappointed to hear your feedback. We have over 800 associates and to hear that someone is not happy or frustrated with their role is disappointing. At the end of the day, life is short so you should enjoy your work environment, your colleagues, and the work you do. I try my best to create a motivating environment for everyone. But, if this is not the right environment, for whatever reason, I encourage you to find that outside Q-Centrix because I sincerely want you to be happy. As our company has grown, we have evolved the clinical team to provide greater focus on abstraction, team leadership and customer account management. Certainly, the clinical team has changed as we have grown and scaled over the past five years, but all of the changes have been client-focused. Relative to our competitors, we have the largest client-facing organization. That being said, I appreciate that the changes are different than what you experienced when you began. Regardless, we will always strive to evolve the organization to ensure we provide the absolute best customer service. Further, I do know leadership listens. In particular, I’m disappointed to learn that you feel like your voice hasn’t been heard. We are a very transparent organization and we seek feedback from our associates through many different avenues—including this one. Much of the feedback received has resulted in direct change. Lastly, our compensation model is absolutely unique. It aligns with the evolution of a value-based model that is transforming healthcare. It is what differentiates and gives us a competitive advantage in a market that is suffering through declining reimbursements and increasing costs. Nevertheless, the model is unique and not for everyone. We strive to be explicitly transparent in how the model works. So, as I began my note to you, I encourage you to reach out to me directly. I would welcome the discussion so that we can jointly reflect on your concerns. Sincerely, Milton Silva-Craig, CEO