Pros
The only pro I can say about Q-see was that I gain experience in the type of company I do not want to work for.
Cons
I had worked for Q-see's call center. At the time the company was growing and investing money in support such as ticketing system, phone system and knowledge database. Things were looking positive but the owner decided to outsource the US call center to India just to save honestly a few bucks. A company offered the outsource services in India, they were absolutely terrible. They constantly scored poor in quality assurance and we had received numerous customer complaints; however, the owner didn't care.
The company started finding reason to let people go. Any small reason so they wouldn't have to give you a severance package. If you tried to file for unemployment, the company would try to fight you at court and lose EVERY TIME.
There were just a lot of things wrong with the company and their process. The warehouse would get items returned for refund that were from customers or store vendors that were used, line them up on a table in the warehouse, update the firmware, change the panels if they were bad, switch out the HDD if it was bad and then package it up as BRAND NEW and sell it for full price despite it being previously owned.
Support received Numerous calls of people stating that their DVR had someone else's recorded footage.
Overall, the company outsourced all of US support. Now India support is being handle by another company CSS in India that's just as bad.