Pros
Most individuals are extremely helpful, friendly, and always ready to help. The culture overall, while it has declined significantly in engineering, is unique in a remote company. Work life balance is fantastic, and diversity is great.
Cons
OpenPhone has no intention of retaining existing talent and new employees will notice this immediately. Promotions are heavily based in politics and taking high value, public facing tickets, while engineers that are keeping the lights on in the background are told to advocate for themselves by engineering management. Staff that has been here for multiple years will now have to wait an additional 6 months and gamble that a potential promotion, if there is one at all, will even meet recent cost of living increases. The cost analysis with recent inflation does not favor staying at this company long term at all. Unfortunately, switching companies for your next pay bump is a tech culture that OpenPhone continues to perpetuate. Engineering management is ineffective, there is no focus, and every project is met with constant bikeshedding. Product has a far too heavy hand in software, and the tech debt continues to pile up because of this. Initiatives to create reliability are met with feature creep. Too many product members for the amount of engineering staff.