Do not recommend - Renewals and Retention Agent RAC Employee Review

Thank you for your feedback and for highlighting some of the positives you've experienced. We’re sorry to hear about your concerns around management, targets, and career progression. When tough decisions are made — including structural changes — they follow a rigorous and considered process, with people and long-term impact at the heart of those discussions. If you need to discuss this further, please do reach out to the People Team (HR). We’re committed to improving the employee experience and appreciate you sharing your perspective to help us do that.