Fast-paced learning but poor onboarding and low pay - Retention Agent RAC Employee Review

A very poor onboarding process, that requires to learn a very outdated and clunky system in a very short time, then pressurize you with live calls well before you are bedded down with their system. It takes away the true potential of its employees and penalties then for genuine mistakes due to pressures that are unforgiving. On top of all that you then need to handle a plethora of live calls on a daily basis with little breaks, and worse of all on a very low wage. I also heard the bonuses are unrealistic based on crazy kpis