Do not recommend - Personal Case Manager RAC Employee Review

The team operates in a disorganized manner with unclear processes. Quality reviews are conducted by an individual who has been with the company for a long time but has only slightly more knowledge of the processes than a newcomer. There is a noticeable culture of gossip and negativity within the team. While I hesitate to generalize, there are instances where behavior feels exclusionary or undermining. This atmosphere appears to contribute to high turnover, as team members leave not due to workload but because of the overall environment.