Mission Statement Hypocrisy - Customer Success Manager Raken Employee Review

2.0
Mar 24, 2020
Recommend
CEO approval
Business Outlook

Pros

- 99% covered Health Insurance - On site gym to burn off stress - Watching the CEO run around the office like a chicken with his head cut off

Cons

- CEO is promotes a mission statement that he does not follow - The company is not as stable as made out to be. The inability to acquire a series B investment resulted in a massive layoff; all recent growth stretched the books so far that any small hiccup would have sent the company in a downward spiral. - Sure, wearing flip flops around an office is cool, but career growth opportunities are even cooler.

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Raken Response
6y
Thank you for your review and appreciate the candid feedback. Raken is one of the many companies in this unsettling time that has had to respond to current economic challenges and make some really crappy, tough business decisions. It is unfortunate that those decisions have ultimately impacted really good people – hard working, skilled, dedicated, driven people. One awesome thing we do know that will come out of this is we will listen to feedback, we will implement change, we will provide growth to our teams, and we will continue to deliver to our amazing customer base the product and service they have come to expect using our tools in the field. We wish you all the best on your next adventure.

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5.0
Oct 6, 2025
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CEO approval
Business Outlook

Pros

1. Competitive Salary 2. Incredible PTO flexibility (unlimited) - ZERO PTO requests denied 3. Amazing leaders who listen, support and push you to be your best

Cons

1. No 4 day work weeks, but we do have summer hours (half day on Fridays) over the summer!

5.0
Aug 14, 2025
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CEO approval
Business Outlook

Pros

Start up company that is quickly growing. There are lots of opportunities for career growth. Raken has an amazing culture with great employees. Tuesdays and occasionally Thursdays there are free lunches. There is an amazing benefits plan, and 401k match. There are also many company events.

Cons

No cons at the moment

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