Don’t do it…… - Customer Success Specialist RealWork Labs Employee Review

3.0
Jul 5, 2024
Recommend
CEO approval
Business Outlook

Pros

This company was amazing to work for at the beginning. Unlimited PTO and great benefits.

Cons

They’ve recently downsized most of their loyal employees and have hired new ones. They had to discontinue their 401k as well. You will mainly work in office.

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RealWork Labs Response
1y
Unfortunately this review doesn't tell the full story here at RealWork. We had to make some tough decisions in early 2024 and that involved parting ways with some of your fellow colleagues - loyal or not. As we worked to restructure our processes and improve our customer outreach efforts, we started hiring new staff that has helped improve morale, be laser focused on our "Be customer-centric" core value, and has tripled our outbound call volume. It is regrettable that we had to do away with our 401k match in late January 2024, but as communicated with the staff, our plan is to bring back our matching in the future. We appreciate the callout about our great benefits. We continue to be proud of our benefits - and ongoing feedback from our employees continue to drive additional perks we are evaluating.

Explore other reviews about RealWork Labs

5.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Look this is a sales role. There's no question about it. If you're great you'll make 250k. If you're good you'll make 150k. If you just want to show up and only make 80k a year you can do that too... If you suck then that's okay but RealWork has a process that works so pretty much anyone can come in and hit the ground running. Environment is fun. If you're doing your job no ones breathing down your neck and everyone gets along just fine. If you're interested in performing and being able to grab a coffee and talk about your day for a moment then do that. What more do you want from a Job?

Cons

If you want to make more than 250k then I dont have an answer for you as to how that will be possible. Other than its a startup and they want to continue to grow the company so fingers crossed.

5.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

This honestly is a really nice place to work. The company is growing fast. The actual tech is great. The founders are actively involved in the day to day business. They're also incredibly motivating people and driven to succeed. Its the kind of place where you'll know the founders are 110% invested every day. The company has built a very strong management layer who are good teachers and effective communicators. I genuinely enjoyed interacting and learning from both of the managers I worked with. They're both kind but honest. Skilled but patient. You have to be very driven to succeed here but if you're willing to work hard and be coachable you will. The top performers at the company are doing very well and there is full transparency about what it takes to succeed. I would have worked here so much longer as I was enjoying coming to work. It just wasn't in the cards this time. I wish the company and my former colleagues nothing but the best. Its a very talented sales floor from employees to management.

Cons

This isn't so much a con but just more of a reality of the business. RealWork is very focused on SMB sales and fast cycles. So if your experience is more aligned with multi threading accounts or longer sales cycles you may find it tougher to adapt.

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