Awesome Managers - Senior Customer Success Manager (CSM) Resonate Employee Review

Working from home flexibility. Nice offices.

Chaotic leadership environment. There is a glaring lack of respect for technical expertise; if you are a doer who delivers, then expect to be stalled. Career progression is reserved exclusively for those skilled in corporate theatre and blame shifting. The internal atmosphere is governed by fear. Critical thinking is treated as insubordination. This means that real project risks and problems are hidden until they explode, at which point the inevitable delays are blamed on the technical staff rather than the systemic lack of communication. HR feels more aligned with management interests than employee support. Rather than mediating or supporting staff, they act as a filter to identify anyone who raises legitimate concerns. Providing honest feedback is a career ending move. Senior execs operate with a patronising attitude, openly dismissing client requirements under the toxic assumption that the customer doesn't know what they want. Morale is decimated, driven by a leadership team that is either fundamentally incapable of empathy or intentionally indifferent to the workforce they are burning through.

Generous pay and benefits, Flexible working

Low morale, lack of trust, and unhealthy workplace dynamics. Some managers appeared to lack the competence required for their roles, yet there seemed to be little accountability for poor leadership. Workplace politics often took priority over collaboration, with blame sometimes shifted onto others rather than managers taking responsibility. Instead of providing support and guidance, certain leaders focused more on protecting their own position, which created an unhealthy and discouraging work environment.