2.0
Jul 16, 2024
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Truly impressive software, intelligent/personable C-suite officers and solid compensation and benefits. Responsive is an industry leader and I'm highly optimistic of the company's future.
Cons
Revolving door at management, poor rollout of new policies and generally incompetent CS leadership. CS leaders overpromised metrics to executives and then panicked when the metrics weren't met. There is no consistency - books of business, KPIs and retention strategies change every few months. Finding your footing in the CS department is impossible with the current personnel.