Lacking direction - Anonymous employee Ride-Away Employee Review

As a leader in the vehicular mobility business, Ride-Away has access to some of the best tools in our niche industry. Inventory is the largest, training is robust and ongoing, and the staff consists of some of the most knowledgeable, intelligent, and driven people. You can do great things for people who have unique and challenging needs and make a difference in their lives and your communities.

It can be a long start-up process for people new to the field of vehicular mobility. It is so complex that many people who are used to selling cars get frustrated by the challenges and knowledge acquisition required to be successful. The culture of the company has fluctuated over time, and sometimes veers towards valuing cost containment over high performance and customer service in a way that negatively effects employee retention, service delivery, and ultimately company performance and profitability.

It's rewarding to see how assisting people with physical disability can make a huge difference in their lives.

Bought by corporate takeover people a couple of years ago, the old Ride-Away is gone. The only thing the HQ is interested in is making money to buy up more businesses. They overcharge dramatically (and few customers can afford what they need, having to take out 10-year loans) and have a pay plan that hurts the salesperson if sales are discounted. The manager's assistant spies on everyone so he can make a case to fire anyone he wants. The company has lost some of its best people because the home office in Texas (who are a thousand miles away from any of their stores) makes cutbacks based on numbers and the share price, not who can actually help them grow.