Good with potential to be great... - Manager Risepoint Employee Review

4.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Annual increases/bonuses, good benefits, open door policy, remote, great employees, collaborative

Cons

Underpaid and overworked, lack of growth opportunities for contact center employees, very little structure

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Risepoint Response
2y
We’re happy to hear you work with great employees in a collaborative environment; our employee culture is something we are very proud of. Thank you for your feedback regarding career pathing and your advice to management. Please reach out to HR directly if you feel you are not receiving the right support. We care about our employees' well-being and want to ensure their needs are being met.

Explore other reviews about Risepoint

5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Great mentorship, great work, and impactful work

Cons

Pay is irrespective of the city.

2.0
Mar 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a 1 week shutdown between Christmas and New Year's every year that is a nice addition to an above average PTO and holiday policy. Individual teams are knowledgeable and effective when given the opportunity.

Cons

Regular layoffs with high-performing team members being let go in mass organization restructuring without logical reasons. Each layover seems to target older employees or those with more tenure. There is a disconnect between the contributions employees make and the visibility those contributions receive at the leadership level. Frequent team restructuring creates uncertainty and makes it hard to build momentum on long-term initiatives. Organizational changes often feel reactive rather than strategic, leaving employees to absorb the impact without clear communication. Roles and responsibilities can shift without corresponding adjustments to title, compensation, or headcount support. There are instances where workplace dynamics favor certain voices over others, which undermines collaboration and trust. The company risks losing institutional knowledge by not investing more in retaining and advancing its top contributors.

11
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Risepoint Response
1mo
Thank you for sharing your experience. Thoughtful feedback like this provides important insight as we grow and adapt. We are glad to hear that you found value in our time off offerings and the strength of the teams you worked with. As we continue to evolve, we are focused on ensuring that changes are supported with clear communication and alignment across the organization. We appreciate your perspective and the contributions you made during your time with us. Input like this helps inform how we continue to strengthen the employee experience.
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