Avoid working here - Senior Software Engineer Rithum Employee Review

1.0
Nov 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Salaries for software engineers are relatively competitive, benefits are good.

Cons

Ship is sinking. CommerceHub acquired a startup about a year ago and made some TERRIBLE leadership decisions. The CTO is incompetent at best and is driving quality out of the equation at CommerceHub. It's been bad enough that we've lost close to half of our engineering staff since he started less than a year go. The CEO seems okay first, until you realize that he only gives politician answers to questions (which is to say he dodges them) and doesn't seem too concerned about the insane turnover rate. Myself and virtually every other engineer I know are actively searching for jobs right now. This makes me sad because I loved this place when I started. I was able to work with some great folks and technologies and learned a lot along the way. Now I get shifted around a ton, get the run-around about why I haven't been promoted yet (which is the case for MANY others as well), and am forced to use technologies that will not benefit me outside of the company.

Explore other reviews about Rithum

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

CS org combined with Renewals some time ago. Since then, the Customer Success leadership has put the team in a great position to succeed. Providing solid tools and direction, using metric-based approaches and not aimless goals (like having to hit a generic 'calls made' goal)

Cons

Upward movement career-wise can be a challenge

4
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

-Smart, supportive colleagues and I had great management on my side of the services business -Fully remote with solid benefits and PTO (doesn't roll over year-to-year anymore but you do get a lot of it) -Platform that covers almost every facet of ecommerce and exposes you to tons of different functions and use cases of it daily -Opportunities to work with leading brands and marketplace partners -Rithum for Brands (formerly ChannelAdvisor) name still carries a lot of weight in the space

Cons

-Pay here has never been competitive and is disproportionate to the levels of stress and responsibility -Leadership leaning way too much on outsourcing for client facing tasks -Success here started to feel more defined by activity metrics instead of client growth and sentiment -Lots of the typical 2026 messaging around AI that often doesn't feel particularly relevant to clients' issues or what your needs are in the role

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