Great People, Less Than Great Company - Customer Service Representative Riverside Payments Employee Review

Thank you for your time and your review. We are pleased that our culture has stood out to you as such a great positive. It is our team that makes the culture come alive and you are 100% part of that. As for your feedback regarding training, we do have an exhaustive 2 week training program for all new outside sales representatives as well as additional booster trainings that we provide. All representatives are trained on the sales process and methodology and while working in our Merchant Success team can sometimes feel as if all customers are experiencing challenges, remember that most of the time folks are only calling into a customer service line with a problem, not to brag about how awesome we are. We have seen a drastic decline in the overall call volume into our customer service team because we are solving problems earlier and faster. We are still working to improve, but we are making great progress together! Taking your feedback to heart, we will look for more ways to provide our teams resources and support earlier in the merchant journey to prevent misunderstandings and confusion.