Pros
For the first year or so that I worked at Roots, the environment was truly special, thanks to an incredible staff that fostered a sense of camaraderie and support. We worked as a team where everyone genuinely cared about one another’s success, both professionally and personally, creating a family-like atmosphere. The scheduling was well-organized and flexible, ensuring that we maintained a healthy work-life balance. The company also emphasized building a strong sense of community. Above all, the workplace was filled with a loving and supportive energy, where kindness and respect were central to every interaction. This positive culture not only made me feel valued but also motivated me to give my best each day.
Cons
Over time, management at the company became increasingly focused on profit, and it started to have a negative impact on the work environment. As the company shifted its priorities, they seemed to forget about the people who were driving the business – the employees. Despite many of us working hard and consistently going above and beyond, raises were never given to those who truly deserved them. It became clear that management's primary concern was making money, rather than appreciating the efforts of the team. Scheduling became chaotic, with shifts constantly changing and little regard for employees’ personal time or commitments. This poor scheduling, coupled with management's increasing pressure to meet unrealistic targets, led to the store falling behind in several areas. Instead of addressing the issues or offering support, management took their frustrations out on the employees, blaming us for the store’s struggles. The work environment became toxic, with the once supportive and collaborative atmosphere replaced by stress, resentment, and a sense of being undervalued. It was clear that the shift in management's approach had a profound, negative effect on both the team and the overall success of the store.