Navigating and Embracing Change - Customer Support Manager Routeware Employee Review

4.0
May 14, 2024
Recommend
CEO approval
Business Outlook

Pros

· Demonstrated commitment to innovation through the introduction of new processes and products · Supportive leadership team that fosters a culture of transparency and continuous improvement · Exciting opportunities within Support/Success for professional development amidst the transitional phase · Confidence in Routeware's ability to thrive in the face of challenges · Free from toxic hierarchy · Our CCO is exceptional—a strong, inspiring woman who drives customer success and fosters an inclusive, empowering culture · The senior technical recruiter is doing a great job at finding the right people to bring onboard · Leadership recognise talent and support career progression

Cons

· Uncertainty during transitional phases has, at times, lead to temporary disruptions in workflow · The UK structure needs adjustment to produce a more productive workforce and even more efficient output · Over-reliance on individuals for certain tasks can be a weakness at times

Explore other reviews about Routeware

5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

culture, benefits, work / life balance, excellent management at every level

Cons

lots of big changes and people coming and going at the moment

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

There are great people at this company, unfortunately they're not the ones leading or making the decisions that ultimately affect everyone else.

Cons

Too many to list. The new CEO came in and immediately started putting his buddies in leadership positions. Instead of focusing on solving the issues with products and addressing communication between departments, he seems preoccupied with employee surveillance and outsourcing roles to India. Profit over people. So much talent and knowledge out the door and the company is just turning into another corporate machine. If you're looking for longevity or just a nice place to work, this isn't the company for you.

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