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      Rula

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      Strong mission but chaotic operations - Senior Manager, Operations Rula Employee Review

      2.0
      May 14, 2026
      Senior manager, operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Talented colleagues doing hard work in a complex space. The mission is real and the people are, for the most part, good. If you're earlier in your career, you'll learn a lot from the people around you

      Cons

      The mission is compelling, but the day-to-day work is misaligned. There's a persistent gap between what the company says it stands for and how decisions actually get made. Ops in particular is really rough. Leadership in that function are weak managers, support is very bare-bones, and you'll be expected to build serious infrastructure without the organizational backing to do it. If you're a senior operator, you'll spend most of your energy compensating for problems that should be solved above you, not by you. Broader ops are reactive and chaotic in ways that compound seriously. Direction shifts without clear communication, accountability flows down rather than up, and the people doing the real work are left to absorb the consequences of decisions they did not take part in.

      avatar
      Rula Response
      2d
      Thank you for taking the time to share your feedback. At Rula, we strive to provide a positive environment for all employees and we take your comments seriously. Your input is valuable to us as we continue to improve.

      Explore other reviews about Rula

      5.0
      May 21, 2026
      Licensed marriage and family therapist (lmft)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely supportive, efficient, and provides me with what I need to offer effective therapy services and manage my caseload.

      Cons

      I can think of none.

      avatar
      Rula Response
      2d
      We are delighted to read your kind words about Rula. Our team works hard to create a supportive and inclusive culture, and your feedback reinforces our commitment to this goal. We're proud to have you as part of our team, and we hope to continue exceeding your expectations.
      1.0
      May 12, 2026
      Licensed clinical social worker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have been contracted with RULA for over 3 years. Since they were PATH. I had nothing but good things to say about them up until last week.

      Cons

      I received an email last week were they let me go due to my license being expired. My license is not expired. It doesn’t expire until September of 2027. They locked me out of the portal so I have no access to inform my clients about my not being able to be present for sessions. There is no way of getting a hold of anyone at RULA other than by email and chat. The person I spoke to in the chat said that they would put in a ticket to have someone reach out to me. That was last Wednesday and I had clients throughout the week that were not reached out to. That’s poor client care. At this point, I don’t care about getting rehired. It’s about a mental health company that has grown too big to care about the people that they are intended to help.

      avatar
      Rula Response
      2d
      We appreciate your feedback and want to assure you that we are committed to continuously improving our work environment. Your comments have been noted, and we will use them as an opportunity to learn and grow as an organization. If you are willing to discuss your concerns further, please don't hesitate to contact us at feedback@rula.com. We value your input and want to make things right. Thank you for helping us become better.
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