Pros
Kevin is a strong leader whose intentions are genuinely in the right place. Both his heart and mindset align with the company’s best interests. I do wish he would place greater emphasis on listening to operations representatives, as their input could help drive and enforce meaningful improvements.
Cons
I was personally employed there for approximately three to four months and had to adapt very quickly. Unfortunately, my experience with RunBuggy’s operations management—specifically under Oliana—was extremely negative. I strongly encourage RunBuggy to research this further, as a significant number of operations employees who have left cite the same issues.
A rigid, outdated mindset with little openness to new or improved processes.
A lack of understanding of effective operational workflow.
A belief that high call volume, even when it produces no results, equates to productivity.
Excessive micromanagement, coupled with passive-aggressive behavior—particularly noticeable after taking approved time off.
Additionally, there should be a stronger focus on internal hiring within RunBuggy. Promoting individuals who already understand the company and its processes would reduce ramp-up time and prevent operational disruptions that often occur before external hires are fully up to speed.
