Pros
The company is very customer centered and will do what is right by the customer. They also do a good public service by trying to limit tax burdens.
Cons
Generally speaking, mistakes are not tolerated well. When a mistake happens, the reaction is to create an internal process to make sure that the same/similar mistake does not happen again. The result is a mountain of interal processes and policies that take away decision-making ability. It also results in resources being mis-allocated to managing internal process instead of working on the business. The Chief of Staff spends most of her time creating this internal bureaucracy -- she also implements ineffective HR programs just for the sake of trying to win workplace awards (rather than HR programs that acutally help the business).