A Great Start - IT Support Engineer SA1 Solutions Employee Review

Diverse Technological Exposure: For starting IT technicians, the company offers valuable exposure to a wide range of technologies within a short timeframe, providing a steep learning curve that is beneficial for early career development. Some Structured Processes: There are a handful of structured processes in place that aid in certain operational aspects, although this area could benefit from further development and consistency.

Limited Customer-Centric Approach: The focus on internal metrics over customer satisfaction can limit the ability to go above and beyond for clients, potentially impacting service quality and client relationships negatively. Rigid Workplace Culture: The culture often feels overly rigid and can stifle creativity and employee morale. Promoting a more flexible and supportive environment could lead to increased satisfaction and productivity. Strict Communication Policies: Expectations around communication, such as the policy to answer calls within two rings, can be unrealistic and contribute to a stressful work environment, especially when deep focus is required for task completion. Unrealistic Expectations: The standards and goals set for employees can often exceed practical limits, leading to undue stress and affecting job satisfaction. More realistic and attainable goals are needed to align with employees' capabilities and the evolving technological landscape.

Overall great place if you are an apprenticeship, they provide reasonable expectations and support when you get stuck, they make time for you to shadow most support based tasks, explain how systems work. The office has windows on 3 sides letting pleanty of natural light in, often have windows open for fresh air. Generally good healthy location to work in office is kept clean and tidy. same goes with kitchen/coffee station areas. The desks are large, providing pleanty of space, you aren't sitting close to other employees and generally feels spacious. Great parking, never a problem getting a space and they installed multiple electric car charging points. The attitude of the staff is very much get things fixed and complete IT service requests the best way you think you can, preferably with preventative measures in place. There is generally flexibility with how you wish to get things done, and they welcome you to try new things. The job role covers all areas in IT, support and some projects and on site work, generally an Excellent place to get started to learn. Frequently once every two weeks or so they pay for pizza, KFC or subway on the Friday to keep moral high

Generally not worth long term which I'll explain my reasons. - no hybrid or work from home flexibility, they actually called us to come to office withing the first month of lockdown which was ridiculous at the time. Luckily we argued our side and convinced we needed to work from home for a few more months until proper COVID strategies were put in place. - no or very little progression options, you will remain 1st line support, get additional responsibilities but not get paid additionally for it. I witnessed someone get promoted to a team leader position, however they didn't get any additional pay for the added responsibility. - they do progress reviews and pay rises, however don't be fooled by this, they will pay the minimum they can to comply with the law and will find anything they deem you lacking in progression as their reason for giving the minimum. - the senior staff attitude sometimes is poor and a bit toxic at times, one of the seniors displays sexist unprofessional behaviour on a daily basis. (I saw female employees looking increasingly uncomfortable around them and in the environment) - the boss will shout at employees in front of everyone if they make a mistake, this behaviour often is bounced down to the seniors and they treat each other like this often. incredibly unprofessional. - technology used is dated, documentation although does exist, is using a complety outdated method and is full of old expired documentation along with updated info. - The majority of customers equipment is incredibly outdated, there isn't much push to try get them updated from this MSP and as a result, the customers are also quite frugal and often wish to pay the minimum they can. As a result, there are abnormally high number of support tickets relating to performance issues alone. - there are many nit picky issues which I feel are not worth mentioning here, so I left the major ones in this section.