Pros
Customer focus: Prioritizing customers' needs, expectations, and satisfaction Communication: Good communication can help teams work together and exceed expectations Employee engagement: Based on trust, integrity, two-way commitment, and communication between an organization and its members Valuable participation in meetings: Taking ownership of your job and emerging skills to build on Attention to detail: Caring about word choice and never missing a deadline
Cons
Lack of feedback Without feedback, employees may not understand what they are doing right or wrong, and may continue to make the same mistakes. Unproductive work conditions Toxic work relationships, such as gossip, backstabbing, or passive-aggressiveness, can damage team performance and lead to employee turnover. Inconsistent documentation Inconsistent documentation of customer interactions can make it difficult for customers to get their issues resolved. Biases Biases like the halo effect can occur when employees evaluate a candidate based on their best quality, such as how they dress or talk. Communication challenges Communication challenges can lead to misunderstandings or delays in project completions.