Great idea, poor leadership - Customer Success Manager (CSM) SINAI Employee Review

2.0
Mar 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Product itself is a great idea and has tons of potential

Cons

- Low trust culture; extreme micromanagement from inexperienced Leadership, and several key employees have been abruptly fired as a way to place blame onto employees when targets aren’t being met. - CEO is more interested in personal branding than in running a successful business; she has zero experience in working in tech and it is more than apparent. - Morale is low and attrition is very high for a startup of its size/age. The team is bright and passionate but overworked and stressed. Several strong performers have left due to burnout. - Compensation is lower than market norms. Raises are only given during a promotion but they solely hire externally and do not promote internally. No company bonuses given, and no equity is given to foreign employees. Strong preference to outsource jobs to save money. - Benefits are bare bones; Marketplace is used for insurance in the US and is extremely expensive if you have a family, no 401k matching, no disability or life insurance, maternity/paternity leave only available after 6 months of employment.

Explore other reviews about SINAI

5.0
Oct 2, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong CEO and leadership team, committed to transparency and growth. Culture is amazing - especially with a fully remote team. Robust and powerful product that customers love.

Cons

Remote team may not be for everyone, at SINAI it is embraced and fosters collaboration.

1
2.0
May 22, 2025
Recommend
CEO approval
Business Outlook

Pros

-Team & people were great, they really wanted to make an impact in the climate space -CTO is awesome, focused, and knows how to work with people

Cons

- The CEO was the main reason behind the departures—her entire leadership team turned over, resulting in near 100% attrition. - The product was built for enterprise, but we couldn’t sell it. The CEO pushed a pivot to SMB/mid-market, but the tech wasn’t ready. She had teams adjust processes to support a product that didn’t exist yet, thinking more people could make it work. It didn’t—it failed. She got upset and blamed everyone else for everything.

3
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