Poor Leadership - Store Manager SMCP Employee Review

• Lack of consistent leadership structure during transitions • Limited support and direction at times • Bonus and incentive structures are unclear and inconsistent • Additional responsibilities not always formally recognised • Perceived favouritism within higher management, including instances where similar behaviours between store managers are treated inconsistently, with differing consequences for policy or behavioural breaches Over time, this impacts trust, team morale, and the overall integrity of leadership. Establishing clear, fair, and consistently applied accountability standards across all levels would significantly strengthen culture and leadership credibility.