Pros
Great people who really care about what they do. Very welcoming to new employees and everyone is willing to answer questions and help. They really want you to succeed. Customer service actually means something, it isn't just words or trying to get them off the phone. The managers really seem to care about their people and work with them. They are supportive and it doesn't feel like they ask about your day or weekend just to ask. They are listening when you answer. Full benefits and 2 weeks vacation instead of just one in your first year. Starting pay may not be the highest but there are two reviews a year so your pay can go up pretty fast.
Cons
It can hard working in the Central Station. Someone always has to be here so if there are call outs somebody else has to stay or come in. It isn't like a regular customer service job. We are here to protect our customers all the time so that means staffing all the time. Work load can go from nothing to crazy in 10 seconds. Sometimes customers are frustrated and there isn't anything you can do to fix it, but you still have to take the call.