NO GO - Customer Service Representative (CSR) Sagility Employee Review

1.0
Apr 30, 2024
Recommend
CEO approval
Business Outlook

Pros

There are absolutely no pros other than the opportunity to work from home.

Cons

Micro-management Turn over rate They promote based off of favoritism Your benefits are ridiculously expensive, about $100 every week, they pay you chump change, then throw you 25 cents every six months, they're inconsiderate, they have no sympathy, no empathy, very unprofessional, they will ALWAYS blame your internet provider even tho their systems are what's really shot. Mass hiring, not everyone has to follow the same rules, procedures change every week, you're not allowed to clock out to use the bathroom and if you do it's considered "a non-approved log out" which counts toward your production hours- even breaks and lunches count toward your production hours.

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Sagility Response
2y
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Explore other reviews about Sagility

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Sagility acquired the company I was actively working for, and I was scared they were going to change things about the job I've loved for years. Instead, I have PTO for the first time in many years that I can use, and much more robust benefits package that I'm excited to use.

Cons

I have fewer paid holidays, but I have more flexibility with PTO.

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

paid training and equipment provided

Cons

lots of tech issues, can't miss a day it will result in a write-up. they want to to empathic to members calling in, but won't be empathic towards you. Kid was sick with hand/food/mouth disease and HR reached out to me saying job abandonment, when I personally reached out to them earlier in the week, They should have communicated within their department.

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