Pros
Great PTO benefits, decent pay, and a flexible hybrid work schedule that helps support work-life balance
Cons
Unfortunately, the work environment was challenging and often stressful. Experienced employees were frequently expected to correct mistakes and clean up issues resulting from inadequate training of newly hired BPO staff, which added a significant burden to daily operations. Additionally, the office culture felt very cliquish and, at times, toxic. Favoritism, poor communication, and workplace politics made it difficult to foster a collaborative environment. As a result, many experienced employees felt discouraged from speaking up about concerns or suggesting improvements because they did not feel their feedback would be welcomed or addressed. Better training, stronger leadership, and a more inclusive workplace culture would greatly improve the employee experience
