Bait and Switch - Customer Success Associate Scan.com Employee Review

1.0
Apr 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote working, Nando’s lunch on first day. Nice colleagues

Cons

Unfortunately the role wasn’t customer success, it was heavily customer support/ helpdesk. Very disappointed realising this having turned down an offer at another health tech company pre-hand.

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Scan.com Response
2y
Thank you very much for your feedback. In the interests of transparency, we felt it was right to reply. The role you were recruited for was in our B2B Customer Success Team. We were clear on the requirements for the role through the job description, interview process and onboarding. Customer Success does mean something different in a SAAS environment and we were clear to point out the differences as we are not a SAAS business. It is clear there wasn't a match on expectations and we wish you the best of luck in your future career.

Explore other reviews about Scan.com

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Scan.com is a great place to work, offering excellent PTO and a strong commitment to work-life balance. Management is supportive, approachable, and truly cares about employees. Overall, it’s a positive environment and one of the best workplaces I’ve experienced.

Cons

At this time, I haven’t identified any significant drawbacks. My experience with Scan.com has been overwhelmingly positive.

1.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

offered work from home schedule.

Cons

There are high expectations for employees to perform effectively with minimal training or guidance. While a low margin for error is understandable in an accounting environment, it is not realistic without proper training, clear protocols, and adequate support. The Accounts Receivable (AR) Specialist role appears to be particularly challenging, as evidenced by repeated turnover in 6 months or less. The current specialist, while experienced in their own way, does not have an accounting background and tends to provide step-by-step instructions rather than offering a broader understanding of how tasks connect to the overall accounting function. This can make processes feel more complex than they are. In reality, many of the tasks are straightforward, and common errors could be easily addressed with proper training and standard procedures (for example, corrections via intercompany journal entries). Communication around tasks can also be overly detailed, which may unintentionally create the impression that responsibilities are more complicated than necessary. Based on conversations with multiple current and former employees, these concerns appear to be consistent over time. Continued high turnover—particularly when multiple individuals have cycled through the same role within a short period—suggests that the issue may lie more with the structure, training, and support provided than with the individuals in the position. Luckily I was able to find a better position that was higher paying and far more structured and have already advanced in the short fe months I’ve been here with the help of a recruiter.

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