Good work place - Anonymous employee Securian Canada Employee Review

Supportive team environment with approachable managers. The role provides great experience handling customer interactions in both English and French. Training is well structured, and colleagues are always willing to help. Overall, a good place to grow customer service skills.

The workload can be demanding during peak periods, and the role can become repetitive over time. A heavy emphasis on performance metrics, combined with overlapping break and lunch schedules that leave minimal call coverage, creates an unfair workload distribution and significantly increases stress and mental strain for the few representatives left to manage all incoming calls.

Flexibility, desire to change for the better

Lack of resources, consistent vision