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      Security Source

      Engaged Employer

      Security Source reviews

      Micromanagement/Circus - Customer Service Representative Security Source Employee Review

      2.0
      Dec 14, 2015
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work hours. Work from home

      Cons

      EXTREMELY UNPROFESSIONAL SETTING. Seems as though they will promote anyone even though their credentials were horrible. No ACCOUNTABILITY AT THE TOP! One staff member was absent/called out over 70 times in a calendar year and was promoted. The higher ups refuse to acknowledge the hard work the customer service reps put in on a daily basis but will be quick to monotor and broadcast your faults. None of the higher ups are on the same page, meaning if you go and ask two supervisers the same question, you will get 2 different answers and then be blamed for the outcome.

      Explore other reviews about Security Source

      5.0
      Oct 9, 2022
      Licensed practical nurse (lpn)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits to have as a married person

      Cons

      Lunch break is only 30 minutes

      3.0
      Apr 9, 2014
      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people on your team are great. It is a fast paced environment which is awesome, to learn from. The company is always adding new business which shows that the company is growing.

      Cons

      The training when starting is not really training at all. There is no instructions or references to look back on unless you already have made a mistake. The management team is always coming up with new ways to micromanage how many calls you can do during the day. They want an answer for each day as to why you were not able to reach the goal as oppose to reflecting on the numbers at the end of the week or month end. It usually always something out of the employees control since it is because of the controls & process that the business customer requires in order to complete the call.

      4
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