Pros
There are no pros that are even worth mentioning without sounding pathetic.
Cons
I worked for Select Health for several years, and in my experience it was one of the most difficult and discouraging workplaces I have ever been part of. Staffing levels were frequently inadequate, and employees were often expected to do the work of multiple people while still being held to strict performance metrics.
Policies affecting hourly employees were especially hard. Holiday pay was reduced and employees were pushed to use their own PTO to make up the difference, which effectively reduced earned time off. It was also extremely difficult to take sick time or vacation because of blackout periods, scheduling restrictions, and adherence requirements. Over time, many benefits and working conditions felt like they were being steadily reduced rather than improved.
From my perspective as an employee, there were also significant differences between expectations placed on hourly staff and those placed on management, and concerns raised by employees often went unheard. Morale across teams was very low, and turnover was high.
I also developed serious concerns about the organizational structure and leadership decisions, including how employee feedback and operational issues were handled. As someone who worked there, I left feeling that employees were not valued and that working conditions needed major improvement.
Intermountain Health’s human resources is in charge of Select Health as Select Health does not have their own human resource resources. That means, all the pensions that Intermountain is changing to 401(k)’s resulting in millions of dollars of lost pension funds also affect SelectHealth employees. Rob Hitchcock is the CEO and he has a horrible lack of humility as well as a lack of experience. He is running the company into the wrong direction and he has no business sense at all. Intermountain Health being the hospital system that owns select health is a conflict of interest right there. There are no checks and balances when the hospital system owns the insurance company.
Routinely my last week of working I had two calls in one day where cancer patient’s claims were denied. After looking at complex claim issues for over three years I was able to identify accurately what the issue was. The issue was that select health as a company was unwilling to pay for cancer treatment. This is even though there were valid prior authorizations and the procedures also did not require prior authorization. There was always a difference between the salary and hourly employees retreated. Salary employees were always taking off work paid while hourly employees were restricted. Inhumane working conditions were constantly present being asked to work through breaks, and lunches. Salary employees such as managers never would hop on the phones when we would get busy and I really don’t know what they do all day. Not to mention there are literally no benefits of working at select health.
A lot of people believe that if they work for an insurance company, they should have a good price for their insurance plan. If you work for select health that is not the case with insurance plans being so expensive I never had my employers insurance. I am so glad to have left this company and I am litigating.
I worked on a team called self funded which included the entire Intermountain company of employees. I helped many people and went above and beyond only to be unappreciated and treated with severe levels of disrespect. Select health recently bought a company called simplified benefits administrators out of Colorado. This transition was a mess and really scary because of the lack of oversight and the lack of understanding, or training of how these plans worked. I worked on the team that was the only team of 13 people to take on 20,000 new people. This was on top of already helping all of the different select health self funded groups. This meant back-to-back phone calls nonstop with no extra people being hired and no additional pay.
There were many things that were not to be discussed that we were told up upon hire. Scary!