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      Semrush

      Engaged Employer

      Semrush reviews

      CSM - Customer Success Manager (CSM) Semrush Employee Review

      4.0
      Oct 30, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues, nice product, beautiful office, good salary

      Cons

      Lack of vision from upper management and clear real expectations

      avatar
      Semrush Response
      8mo
      Dear Colleague, Thank you for the feedback. We will use it for future improvements. Yours, the Semrush Team

      Explore other reviews about Semrush

      5.0
      Jun 22, 2026
      Principal solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very thorough onboarding and enablement process. Great culture and people. Excellent company & team communication.

      Cons

      There's a lot to learn, which isn't a con - but something good to know.

      avatar
      Semrush Response
      1d
      Dear Colleague, We're so glad you're enjoying your time with us! Looking forward to seeing your continued growth at Semrush. Yours, the Semrush Team
      5.0
      Jun 22, 2026
      Enterprise customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product is an industry leader, making it exciting to work on. The teams are filled with incredibly smart, creative, and collaborative people. Benefits and remote flexibility are solid, and there are good opportunities to learn SEO and digital marketing deeply.

      Cons

      The work culture can occasionally lean toward working harder than playing hard especially as the company scales.

      avatar
      Semrush Response
      1d
      Dear Colleague, Thank you for your 5 star review! We're lucky to have you on the team. As we continue to scale, maintaining a healthy work-life balance remains a priority for us. Yours, the Semrush Team
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