Long term home! - Administrative ServicePoint Employee Review

Never a shortage of work, approachable management, straightforward processes and chain of command. I enjoy working with ServicePoint and all branches of staff.

Steep learning curve like with any company in the beginning but teams look to support.

Remote work is available Customers are fantastic

The company is severely mismanaged. Sales runs the show and leaves the pieces for others to pick up and make right. As a company, they ran too fast trying to combine multiple companies and now there are no standards or clear responsibilities. During my tenure there were no raises and the bonus plan that came out ended up with no bonuses. There was considerable backlash from that and the new CEO promised to review, but then RIFed 40 employees instead. Payment to vendors and subcontractors is slow and so it's hard to get material or labor for jobs that were sold on an unrealistic timeline. If you plan on working here, document everything and be prepared to be let go the second you are no longer profitable or they need to make the bottom line look better.