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Signature Performance

Engaged Employer

Review of VHA Contract - Contractor Signature Performance Employee Review

4.0
Aug 27, 2022
Recommend
CEO approval
Business Outlook

Pros

The management are in my experience some of the most down to Earth and engaging people I've gotten to know, they're also always willing to offer guidance and support for their underlings.

Cons

The VA has problems and Signature Performance's agents are the ones expected to fix and catch some of the issues that exist within the VA. It's a busy environment and sometimes procedures get in the way of resolutions, 3rd party callers can be rude and lack basic phone etiquette. Dealing with VA claims and being stuck on 3-4hr long calls can be mentally tough especially if it's back to back. Additionally, metrics always change and can be confusing for some personnel and make things tough.

Explore other reviews about Signature Performance

5.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

the people there were great to work with

Cons

ended too soon. would have loved to stay with the company

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Signature Performance Response
1mo
Thank you for the review. We appreciate your time and efforts on the Signature team and wish you well in your future endeavors!
2.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote role with no phone responsibilities Supportive and friendly teammates There was an opportunity to make additional income through incentives tied to performance metrics (but these have completely disappeared for my team) Previously offered flexible scheduling, which was a strong benefit at the time

Cons

Leadership lacks consistency and accountability. Management is often absent, and communication can be inconsistent, with responsibilities not always being followed through on. When issues come up, there isn’t much accountability, and I haven’t received any feedback on my performance since I started. Some leads can be rude, unapproachable, or come across as unprofessional. Training is often unclear and disorganized. New projects aren’t always introduced properly, and a lot of the time, it feels like you’re expected to figure things out as you go. While you’re told to ask questions, they often make you feel bad for asking them. Raising concerns about unclear guidance can sometimes be dismissed or turned back on the employee instead of being addressed. Workflow has also been inconsistent. There have been periods of low to no work where we were required to clock out instead of being reassigned tasks, like learning modules. You are then forced to use your PTO if you want to get paid. Health insurance is expensive, even when factoring in the H&W earnings.

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Signature Performance Response
1mo
Thank you for your feedback and for being an advocate for Signature Performance! Our goal of creating a healthier healthcare system wouldn’t be possible without your support! At Signature Performance, we believe in being lifelong learners. That’s why we provide every team member with a variety of opportunities for personal and professional growth. We make it a priority to help our team uncover their natural talents so that they can feel like they are reaching their full potential as performance leaders. We would love to visit with you further about our Associate training, 1:1 coaching and in-house workshops. Feel free to reach out to info@signatureperformance.com with any questions you may have.
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