Review of VHA Contract - Contractor Signature Performance Employee Review

The VA has problems and Signature Performance's agents are the ones expected to fix and catch some of the issues that exist within the VA. It's a busy environment and sometimes procedures get in the way of resolutions, 3rd party callers can be rude and lack basic phone etiquette. Dealing with VA claims and being stuck on 3-4hr long calls can be mentally tough especially if it's back to back. Additionally, metrics always change and can be confusing for some personnel and make things tough.