Good starting point, but toxic culture emerges - Part Time Call-centre Operator Silverchain Employee Review

Supportive environment, flexible, great leadership from team leaders, encourage continuous communication

Feeling uncertain when clients complain

Insecure and incompetent management make you feel better about yourself as a person.

Management are threatened by anyone who can think for themselves. They pick favourites who are equally out of their depth and stick together. Bullying and intimidation tactics are all they have. Not the place it used to be.