I was really excited to work here and that excitement died fast. - Anonymous employee Silvercloud Employee Review

1.0
Sep 19, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only when you are deathly ill, are you allowed to continue working from your home office.

Cons

Management is sneaky and secretive. There’s no communication. No one knows what they do all day outside of create unnecessary work for others and keep changing critical processes that usually end up being more of a problem than an improvement with very little information. But what’s it to them when they don’t have to deal with the customers that will be impacted? I don’t know how there can be so many glitches and bugs with a product. These issues aren’t shared with with the right teams so when customers complain their project managers are blind sighted. Everything is a blame game and no one takes accountability. There is zero flexibility. Since there is so much mindless work piled on people there isn’t great work/life balance. Worst of all there’s no value in the work. There is no communication when internal positions are available and people are held back from moving into the right role. When employees ask about growth opportunities from their manager they are told to visit the internal search engine. Seems like a good way to develop your workforce.. Why do chaplains walk around the office?? Nice enough people but religion is not for the workplace. It’s very uncomfortable.

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Silvercloud Response
6y
Thank you for your work at SilverCloud and for providing us with your feedback. SilverCloud has grown tremendously over the last few years. We are focused on constantly improving, not just the business , but the consumer and employee experience. We strive to live our corporate values everyday (take care of each other, demonstrate excellence and do what you say) and develop a culture and workplace that we can be proud of. We work to provide a good work life balance for employees and are committed to continually improving our culture through in office fun committee events (catered lunches, food trucks, Murder Mystery Dinners) and community outreach volunteering in the Portsmouth area. We appreciate the feedback and will use it as an opportunity to evaluate our employee experiences to ensure that we are constantly improving to continue to make SilverCloud a great place to work.

Explore other reviews about Silvercloud

5.0
Dec 14, 2022
Recommend
CEO approval
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Pros

I loved my time at Silvercloud, they are such a lovely group of people who are truly mission driven to heal people.

Cons

They have been acquired by Amwell, so not sure how much the company has changed.

4.0
Jun 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Awesome CEO, great management, friendly employees. Work was demanding but reasonable at the same time. Very strong product offering -- the software basically sells itself.

Cons

I tried to advance in the company and was ignored twice for a sales position. The manager's office is tucked away from the work area which makes it hard to promote an "open door" atmosphere. Expectations set during the interview (variety of job functions, opportunity to shadow meetings, etc) was not honored by management.

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