Great Job, Metrics are almost unmeetable - Tech Support Representative SimpliSafe Employee Review

5.0
Aug 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Pto, insurance , HSA, great employees

Cons

Expectations are way too high. FCR is hard to keep up.

Explore other reviews about SimpliSafe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Culture Great Training Great Perks

Cons

Hours can be an inconvenience

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great teammates, very collaborative. It’s clear everyone here believes in the mission. Competitive salary

Cons

New leadership is rudderless. Flailing and constantly making changes to leaders. No more long term incentive plan for managers and lower. It feels like they’ve been figuring out things as they go since the acquisition by GTCR. Low opportunity for advancement.

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