Terrible Management and Low Morale - Software Engineer SmartAction Employee Review

1.0
May 29, 2019
Recommend
CEO approval
Business Outlook

Pros

Pretty relaxed with work schedules.

Cons

The ratio of managers to workers is too high especially since the majority of managers are unsympathetic and delusional. We are constantly hiring, because the turn-over rate here is dramatically high, due to poor leadership and unrealistic and unbalanced workload, yet management thinks that this amount of turn-over is fine. The operations team is heavily over-worked, yet they are blamed for every failure, and lack the ability to rise in the company as there have been no internal promotions for that department. We are definitely a sales driven company, as the majority of funds and attention is given to salesmen who do not sell as much as they need to to keep this company afloat. We also waste a lot of resources in the engineering department on research and development projects that go nowhere, and are run by some of the most arrogant and childish people I have ever worked with. I never thought that I would witness the amount of grown adults throwing legit temper tantrums, including pounding their hands and feet and wailing, as I have at this company. We also have a lack of respect for minorities and women here, especially women, as they are the minority of workers, but the majority of people who leave. Management tries to say their progressive, but they have ignored the needs and complaints of women in this office, because of the camaraderie between the men who run this company. This company says it wants to grow, but are stuck in its ways and refuses to change with the times, in both ideology and technology. Our product is not bad, but it could be so much better if we stopped being delusional, and stopped lying to our clients that our product can do things it cannot do, and then wondering why clients leave us.

Explore other reviews about SmartAction

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Boss was great, really enjoyed working with him

Cons

Company got acquired and has since gone downhill.

4.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

innovative, collaborative, positive work environment

Cons

Disorganized without CEO and proper management - then when new CEO came in things got a lot better

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