Huge turnover - Anonymous employee SmartBiz Employee Review

great employees, leadership that cares, and mixes technology with function

acquisition and realignment took time

- Some talented individual contributors and middle managers who genuinely care about small businesses - Flexible hybrid work policy and solid benefits - Opportunities to work in "fintech" - if you can handle the constant chaos

- Leadership instability and financial mismanagement resulted in 4 rounds of layoffs in 2 years - Technology is far behind modern fintech standards, with minimal automation in place - Reputation problems with the partner and broker community directly hurt deal flow and caused missed targets - Morale is low due to ongoing fear of additional layoffs tied to missed quarterly targets - Below-market pay with no raises for years, first blamed on becoming a bank, now deferred indefinitely until profitability