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SmartScripts Pharmacy

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Odd Work Culture, Terrible Training - Customer Service Representative SmartScripts Pharmacy Employee Review

1.0
Sep 16, 2022
Recommend
CEO approval
Business Outlook

Pros

Some great co-workers, and you mostly don’t have to work on weekends

Cons

Company did not train Customer Care well at all. I was pretty much just thrown into it and had to talk to customers about their life saving meds without the proper training. Patients were always very upset, rightfully so.

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5.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work for it being remote

Cons

A lot of ups and down a

5.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

At SmartScripts, we have a very collaborative team work environment where ideas are shared freely to improve our efficiency, accuracy, and reliability as a company. I personally have found it refreshing to work for a company that is not interested in doing things the way they have always been done, and is willing to push the bounds of an industry to serve the needs of our growing client base.

Cons

There are very few cons to contributing to this laid back work environment. The only improvement I would make is opening up the communication channels, and making sure sure the entire team is informed about upcoming projects or changes in workflow so we can better prepare.

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SmartScripts Pharmacy Response
8y
Thank you for your comments and suggestions. Working outside the box to find new and better solutions to old problems is our inspiration, and you as part of our team are the ones who make it happen. Great point on the reviews and communications, we will structure those into regular protocol.
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