Great Team Nice Working Environment - Home Based Customer Care Agent Smartfrog Employee Review

Free water and sometimes rotten fruits.

Attitude of management towards staff, unhealthy work environment, lack of professionalism.

Fantastic team members Diverse employees Good office location

I was employed as part of the Customer Experience team at Canary after the acquisition of the company by Smartfrog Services GmbH. Recently, I would estimate that a third of the team was fired or had their contracts not renewed, because they supported an initiative to implement a Works Council within the company, to ensure that employee rights were being upheld. It is known within the company that unpaid promotions are commonplace and could go on for months before contract changes were provided, without financial compensation for the previous months worked. Employees had also been asked to perform tasks that incriminated them in illegal activities. Employees had also mentioned to management that the company had provided almost zero support for home office. Anyone without a stable internet connection was expected to work from the office, even during the height of the pandemic. The response from the company said that we should be grateful as no one was fired during COVID-19. Once the Works Council initiative had been started, the CMO/COO said that the company would have no choice but to move operations to another country. If that doesn't say enough about how much this company wants to repress its workers' rights, I'm not sure what else will be.