Declining employee happiness - Customer Success Manager Smartly Employee Review

We thank you for your feedback and appreciate your candor. We are happy to hear that you liked our dynamic environment with strong collaboration and people managers around. When it comes to the referral bonus program, we can assure you that all Smartlies are eligible for receiving a referral bonus, except for the Leadership Team, Extended Leadership Team, VPs, Talent Team, and Hiring Managers. We also had clear guidelines on the bonus plan for our Customer Success teams. To earn the bonus, an employee must be in active employment status on the day performance results are measured against. We are sorry you felt you were not treated right in your case. At Smartly.io, we put people first and work hard to listen and to support every employee to maximise their learning and growth. We will make sure to share your feedback with our team and will seek to learn from this. Thank you again for sharing your perspective and your contribution to Smartly.io’s success during your time here. We wish you all the best in your next journey!