Run from this cult - Anonymous employee Smartly Employee Review

1.0
Nov 6, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many good people still work here.

Cons

This company’s environment is beginning to feel more like a cult than a workplace. The culture is highly toxic, with management frequently yelling at employees in meetings. Voicing any concerns leads to being singled out and targeted. Slogans like “get sh**t done” are constantly repeated, as if they’re trying to create a mantra. Most of the leadership that has been here for more years was recently let go. The goals set are unrealistic, and even when they’re met, there are often excuses not to pay the promised bonuses. HR overlooks many serious issues, including cases of racism, sexism, and bullying from management. Employees are routinely expected to work overtime, take on responsibilities beyond their roles and pay grades, fostering an atmosphere of competition and backstabbing among colleagues. Raises happen very rarely and are not matching the inflation rates. Policies on returning to the office and other benefits are applied unevenly. Workloads have tripled over the past year, adding to the strain. Notice the overly positive reviews—many come from new hires, and the rest sound suspiciously generic, almost as if generated by AI.

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Smartly Response
1y
We appreciate you taking the time to give feedback. It was very concerning to read this review as the points raised are in direct conflict with company best practice and our culture as a whole. We notice that you are an existing employee and so we’d love the opportunity to address your concerns as we continue our journey together. The expectations you’ve listed are not representative of business and leadership expectations. Please do reach out to your manager, People & Culture Leadership, HR, or anyone in the Leadership team. We are all here to help and take this seriously.

Explore other reviews about Smartly

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice to work with the people there.

Cons

Nothing bad to say about experience.

1.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

On the surface, the company has potential. Powerful platform that connects with a wide range of channels. But that’s where it ends.

Cons

Do you like constantly moving targets? How about no firm product roadmap? Or maybe poor executive leadership that pushes you to your breaking point? Then Smartly is the place for you. Breakdowns among executive leadership from sales, marketing, and product all make for the perfect storm of chaos that is impossible to navigate. You’ll join endless all-hands meetings with C-Suites screaming “GSD” paired with “push push push” as their version of a rally cry for everyone to meet aggressive quarterly targets. Culture is toxic and unenjoyable. Employee turnover is constant, whether by choice or by force. There is no time for celebration for any type of wins, whether they be on a department or company level. If you’re looking for a rewarding experience, this is not it.

10
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