Fast-paced & friendly environment - Customer Success Manager Smartzer Employee Review

5.0
Jul 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Working in a tech start up can always be challenging. At Smartzer however I always felt like everyone was there to help me through each challenge I faced however. The team is very tight knit and supportive, which in turn makes the work a lot more rewarding and fun. The company also was a great place to grow as not only did everyone each have a good level of responsibility but also there was a real openness to new ideas / processes. This meant that big wins could be earnt and rewarded easily. Despite COVID-19 there's also a good social side to the business with activities happening where possible. There's also a Share Option scheme which is also great to be a part of.

Cons

Like any job there are highs and lows, working at a start up sometimes these can be felt more dramatically. However due to the bonds within the team we were always able to overcome any tough times together.

Explore other reviews about Smartzer

1.0
Jan 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Reasonably interesting autonomous work with modern tech stack.

Cons

Bullying and finger pointing culture from the management. I was the 3rd employee (that I know of) to leave Smartzer because of the treatment given out by Jonny (CTO) and Karoline (CEO). Belittling individual employees on team calls was a daily occurrence. The management only care about getting their software to a stage where they can sell it. Their strategy towards employees seems to be to give them a hard time, in the hopes that they go above and beyond what is possible. I would not recommend working there for any remuneration. And when I worked there, the remuneration was not good. The only way to get a raise was to receive a job offer from another company. Honestly, my advice is to look elsewhere for a position; it's just not worth it.

2.0
Nov 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Karoline is brilliant at positioning herself within the market place and presenting a positive facade.

Cons

There is a culture of covering up mistakes and a strong dislike of anyone who tries to make positive improvements. The result of this was poor customer service and very low staff morale.

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