Short-term thinking compromises operational stability - Anonymous employee Smoobu Employee Review

Lack of Sustainable HR Management: Decisions regarding contract renewals and durations often feel arbitrary and purely budget-driven. Management fails to realize the operational damage caused by losing implicit process knowledge (know-how) in day-to-day business. Shifting Risks onto Employees: When recruiting missteps lead to critical staffing shortages (e.g., in sensitive areas like Billing), the company attempts to bring back experienced former employees to "extinguish the fire." However, instead of offering long-term stability in return, they only offer short-term, fixed-contract extensions. This demonstrates a clear lack of respect for expertise that delivers immediate ROI. Inconsistent Negotiation Tactics: Alleged qualification gaps (such as German language proficiency) are used as leverage during contract talks to push down terms or contract lengths. This is highly paradoxical, considering that the daily workload is handled flawlessly for months in five or six other international languages. Furthermore, new hires who also do not speak German are brought in, only to be let go during their probation period.