Technical Support - Technical Support Engineer SonicWall Employee Review

2.0
Oct 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Solid security products work well, products are getting better and better. Sp,e co-workers and local managers are good to work with.

Cons

No communication from bigger boss with lots of changes that are all just passed on like rumors. Watching support shrink to nothing in AZ, only add techs in India or Canada. More new products, no additional training, same training as provided to customers and sales which is no help for support. No troubleshooting tools beside free ones techs find. No career path and low end salary

Explore other reviews about SonicWall

5.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Always opportunity to grow in the company.

Cons

Always something new coming out to learn, and at times it gets overwhelming.

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SonicWall Response
7mo
We're happy you're enjoying your time working with us and are grateful for your feedback. Thank you.
1.0
Aug 15, 2025
Recommend
CEO approval
Business Outlook

Pros

This company used to be a good place to work, with fair management, now it is sweat shop.

Cons

August 2025 1 year later yest another round of small Layoffs. They have made it nearly impossible to collect commissions based on its comp structure. SonicWall was once a solid company with strong talent and innovative products, but recent leadership changes and business practices have eroded both employee trust and product quality. Culture of Retaliation: Speaking up about problems—whether technical or strategic—often results in termination. This is true regardless of performance or expertise. Layoffs Under the Radar: Instead of large, transparent layoffs, the company conducts small, ongoing cuts to avoid public reporting, creating an atmosphere of constant job insecurity. Artificially Inflated Ratings: Around a year ago, employees were offered cash incentives to post Glassdoor reviews. While not explicitly requiring positive feedback, the nature of the program led to a sudden spike in favorable ratings, which does not reflect current realities. Product Issues Ignored: Known problems (e.g., NSM) remain unresolved as leadership prioritizes short-term financial targets over long-term customer satisfaction and product stability. Leadership Shift: The prior CEO, while blunt and at times abrasive, was transparent about company direction. The current CEO presents a polished demeanor but has a track record of making commitments to employees and then reversing course without warning, often resulting in terminations.

2
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SonicWall Response
8mo
Thank you for such a sincere review. We strive to promote a culture where team members support each other, share knowledge, and leverage each other's strengths to achieve outstanding results. Seeing how many of our employees are remote, we have utilized easy, accessible avenues for teams to communicate, but sometimes the lack of in-person interaction can hinder those conversations. It's good to know where we should readdress those avenues of communication.
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