Okay - Customer Service Sovereign Network Group (SNG) Employee Review

1. Your fellow team members are friendly on the whole. 2. Pay etc is average. Could earn more elsewhere despite Board saying it's benchmarked. 3. Benefits are fairly standard.

1. Senior Leadership and Exec Board have no idea what happens below them. 2. Way too much political games going on. 3. No direction from above. 4. If you are saying a message Senior Leadership don't want to hear - they'll just ignore it. 5. Lots of promises - little action. 6. T & Cs forced upon you, irrespective of what your contract says, 7. Senior Leadership & Exec Board seem to assume every staff member lives 10 minutes away. Don't use data to understand their own people. 8. Inter department fighting means nothing gets done well or collaboratively. 9. Corporate headquarters in Basingstoke suffers from lack of parking. Senior leadership seem to assume everyone lives within 10 minutes of Basingstoke. 10. No flexible working model.

Struggling to find any pros besides a handful of good people.

You can't trust senior leadership or the executive board. They say one thing and do something else, hardly keeping promises and full of ego. Happy to lose best employees while reshuffling incompetence, where you find leaders in roles they're not qualified for. Too many tickbox exercises to make it seem like they're listening to employees. Very toxic environment, unfortunately it has rubbed off on many employees that you struggle to find genuine people within the organisation. The only reason anyone would give 5 stars is that they benefit from the toxicity.