Poor management and lack of respect for employees - Anonymous employee Spectrum.Life Employee Review

First-class team manager. Lovely, approachable, helpful colleagues in my own immediate team. Some thoroughly decent colleagues in other teams.

Where does one even begin with an organisation so awful? The recruitment process was inept from start to finish. It was repetitive, poorly coordinated, and plagued by constant breakdowns in communication. I was asked countless times for references I had already provided successfully - a sign of how chaotic things are behind the scenes. Training was a disappointing three-week online experience. It was led by a long-serving staff member who essentially read from materials for most of the sessions. While pleasant at first, she quickly became defensive and awkward when challenged. Her limited clinical experience and almost complete lack of awareness of current CPD developments in the field were very worrying for someone responsible for training new therapists. Management is a major concern. They present as approachable and cohesive at first, but it quickly becomes very clear there is a significant split in the team and a very wide range in competence. Too many managers lack real leadership development and seem suited only to process and workflow oversight rather than supporting people. The clinical managers stand out in particular - one appears more focused on AI tools and building an “AI army” of therapists than on actual clinical work, whilst the other appears as a deer caught in headlights when asked to think critically or make a statement which which they aren't narrating from a process and procedures guide. Overall, the department lacks the quality, depth, and gravitas you would expect. The artificial environment of an EAP shields them from the standards they would face in proper clinical settings like the NHS. Spectrum operates a clear sausage-factory model: lots of newly qualified counsellors (few experienced psychotherapists) delivering short-term, high-volume sessions. There is constant pressure to log calls as billable items to maximise revenue from corporate clients. This treads an uncomfortable ethical line between providing proper support and simply charging for people’s misery. It is not representative of real therapy work. There is effectively no CPD - the company does not provide it, does not mention it, and it offers no real benefit for progression - staff are ordered not to discuss salaries! Advancement only happens when someone leaves, is promoted, or (as staff joke) dies. Well-established cliques protect mediocrity, so the stronger therapists tend to leave, and quickly. Unsurprisingly, turnover is very high! This is not an environment where good clinicians can grow or thrive long-term.

I've worked here for a year and a half now and really enjoyed the experience as a counsellor. Its rewarding to help and understand so many people over this time too in the ways I can. The support from management and HR have always been available over any of my personal issues and professional ones where I've felt heard and seen, something i was apprehensive about as it is remote. Its not always easy but in counselling it rarely is, its always about how supported you are during those difficult times. I'm still looking forward to what comes next at Spectrum.Life as it always seems to have new possibilities on the horizon.

It can be challenging initially to find the balance between work and life outside, the biggest challenge just being internally from myself rather than work itself, on numerous occasions management have encouraged to switch off when finished and to take the breaks needed between clients. If starting at Spectrum.Life, always remember to facilitate self care too as its important for yourself and making sure that you stay comfortable and happy in your role.