Pros
Benefits are great. Very fast paced. Close relationships with your employees. You can really start to feel comfortable when working there for just a couple months.
Cons
Pay is great but is still hourly and when you have bills to pay and your hours randomly get cut from over staffing it gets hard. There is a LOT to be done when being a shift lead, you have to know how to make sure everything goes smoothly and if anything goes wrong you Have to know how to fix it and fix it quick. All the things you have to do from store maintenance to typical POS transactions need to be mastered in a short time. I was hired in as a Shift lead and had to learn the management part of the job and the typical CSR’s job as well. Luckily i had a good trainer at the beginning but again they pushed my training too fast and wasn’t comfortable with doing anything till 3 months later.